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We engineer the systems organizations run on.

ThinkTrek is a software development company in Gjilan, Kosovo. Since 2015 we have designed, built and operated systems for healthcare, telecom, education and hospitality, and we run four products of our own in production.

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The layers of a system ThinkTrek delivers: clients, applications and services, data, infrastructure and operations Clients and devicesWeb, desktop, mobile, point of sale Applications and services.NET, Angular, TypeScript, APIs, integrations DataPostgreSQL, audit trails, reporting Infrastructure and operationsAzure, AWS, CI/CD, monitoring, SLAs Observed and supported after launch
The shape of every system we deliver, from the screen to the monitoring behind it.
Established
2015, Gjilan, Kosovo
Products in production
Klinikaime, Trek eSIM, ThinkPOS
Sectors
Healthcare, telecom, education, certification, hospitality
Engagement models
Project, dedicated team, fractional CTO

Capabilities

End-to-end engineering by senior engineers: architecture, build, infrastructure and operation, under one accountable team.

  • Software engineering

    Bespoke systems engineered around how your organization operates, with documentation a future team can read.

    .NET · Angular · TypeScript · APIs

  • SaaS platforms

    Multi-tenant products with billing, single sign-on and audit from the first release. We operate our own.

    Multi-tenant · Billing · SSO · Audit

  • Enterprise systems and ERP

    The systems that run the business: ERP, internal tools and the integrations between them.

    ERP · Internal tools · Integrations

  • AI integrations

    Language, retrieval and vision models deployed in production, measured, evaluated and governed.

    LLM · Retrieval · Vision · Evaluation

  • Mobile applications

    Native and cross-platform applications built for fast starts, offline reliability and a release cadence you can keep.

    iOS · Android · Offline-first

  • Cloud infrastructure

    Infrastructure as code, CI/CD and observability on Azure and AWS, with on-call support.

    Azure · AWS · IaC · Observability

  • Legacy modernization

    Systems the business depends on, brought forward step by step, without a big-bang rewrite or downtime.

    Migration · Zero downtime
All capabilities

How we deliver

One team from the first architecture sketch to the system in production. No handoffs, no subcontractors.

  1. Discovery

    We learn how the work is done today, where it breaks, and what the system must guarantee.

  2. Architecture

    You see the design, the trade-offs and the cost before a line of production code is written.

  3. Build

    Short cycles with working software you can try every few weeks, and a release process you can audit.

  4. Operate

    We host, monitor and support what we built, with quarterly planning for what comes next.

Project

A defined deliverable at a fixed price, handed over with documentation.

Fixed scope · Fixed price

Dedicated team

A senior team building, shipping and operating with you, on one monthly invoice.

Monthly · Quarterly roadmap

Fractional CTO

A senior technologist in your leadership: architecture, hiring, build-or-buy, board reporting.

Part-time · Ongoing

Sectors

Organizations that cannot afford downtime, and the systems we built and run for them.

  • Healthcare

    Hospital ER Network · Klinikaime, clinic management software, in development since 2019

  • Telecom

    EsimCore · Trek eSIM, travel eSIMs for 126 countries · EsimHub, eSIM infrastructure for resellers

  • Certification

    PECB · systems for an international certification body

  • Education

    Kolegji Dardania · systems for higher education

  • Hospitality

    MoonBAR · Lura Agroturizëm · ThinkPOS, point of sale for restaurants and bars

  • Services and logistics

    Call Center Network · Dispatch Delivery · Jona Beauty Loft · BRS FX

Products we operate

Running our own software in production, every day, is the reference for how we build yours. Klinikaime is the flagship.

  • Klinikaime visit screen with the dental chart
    Klinikaime

    Clinic management for dental and medical practices.

    Flagship · Healthcareklinikaime.com
  • Trek eSIM126 countries
    Trek eSIM

    Travel eSIMs delivered by email as a QR code, no app needed.

    Telecom · taptapesim.comtaptapesim.com
  • ThinkPOS table floor
    ThinkPOS

    Offline-first point of sale for restaurants and bars.

    Hospitality · v1.5.3Product page
Besmend Islami, Founder and CEO of ThinkTrek

Owner-led, accountable end to end

Besmend Islami founded ThinkTrek in 2015 and remains accountable in every engagement. The engineers who design a system build it, operate it and answer for it in production.

Founder and CEO
Besmend Islami
Headquarters
Gjilan, Kosovo
Working languages
Albanian, English
Subcontracting
None
About the company

Start a project

Send a short brief. A founder reads it and replies within one working day with an honest read on scope, risk and cost.

Office
Gjilan, Kosovo
What do you need?
Within one working day